WHAT WE DO

Fredrick Oak delivers the operational support that keeps a federal program office running: the administrative, HR, program, investigative, and logistics work that has to happen every day so Government staff can focus on the mission. We provide these services as a prime contractor, through our SBA-certified 8(a) joint venture, and as a teaming partner.

ADMINISTRATIVE SUPPORT & HR SUPPORT

Day-to-day administrative and human resources operations for federal offices, from executive front offices to HR shared service centers.

Executive and administrative assistant support
HR customer service and help desk operations
Personnel action processing and HR system transactions
Employee relations administrative support
Records management, mail operations, and front office support
Open Season, onboarding, and other surge support

ADMINSTRATIVE INVESTIGATIONS

Independent, objective investigations into workplace matters for federal agencies, conducted by experienced investigators with deep Labor and Employee Relations knowledge.

Administrative and workplace misconduct investigations
Witness interviews and sworn statements
Evidence collection and case file management
Reports of Investigation that serve as authoritative decision-making tools
Consolidated reporting across multiple related cases
Remote and on-site investigative teams

PROGRAM AND BUDGET OPERATIONS

Program management and financial support for offices that need an organized, accountable operation rhythm.

Program and project management support
Executive program support (senior executive staffing and board packages)
Budget formulation, execution tracking and fund reviews
Business process improvement
Policy development and decision support
Acquisition and information management support
Monthly status reporting and performance tracking

IT AND HELP DESK SUPPORT

Ticketed help desk and technical support for distributed federal user communities.

Tier I help desk operations and ticket management
User onboarding and account provisioning
Broadband and connectivity transition planning across multi-site networks
Vendor and carrier coordination
Service reporting and performance metrics

EVENTS AND LOGISTICS

End-to-end planning and on-site execution for federal training events, workshops, site visits, and conferences across the United States.

Event planning, venue selection, and contract negotiation
Participant travel, lodging, and ground transportation
Per diem distribution and expense reconciliation
On-site logistics coordinators and airport greeting
Interpretation equipment and audio visual coordination
Registration, speaker, and vendor management
Pre-event planning reports and post-event summaries
Budget management with documented cost control